142 South Algoma Street
Thunder Bay, ON P7B 3B8

Phone: (807) 345-7612
Email: info@baycreditunion.com

baycreditunion.com/

Services

Digital Banking

With our digital banking options, you can manage your accounts, pay your bills, deposit a cheque with Deposit Anywhere™ through the My BayCU™ app, transfer funds between accounts and financial institutions with Interac e-transfers™ Getting started is easy!

 

Online

Go to baycreditunion.com, click on the top right “Online Banking” link (which will redirect you to our online banking page) and, from here, enter the Username and Password that you set up in branch (these are CASE SENSITIVE).

Click below for instructional PDF on How-To:

Mobile

Download from the App Store (Apple iOS) or Google Play Store (Android) and search “My BayCU”. Download our App and use the same login credentials that you would use for your Online Banking.

Click below for instructional PDF on How-To:

My Bay CU Mobile Banking

Want access to your money anytime, anywhere? There's an app for that! The free Bay Credit Union Mobile App, "My BayCU".

From your iProduct or Android device, download the "My BayCU" App from the App store or Google Play store and simply sign-in the same way you do to access BCU Online Banking.

Once you're logged in, you can:

  • view account balances and activity;
  • set up and send INTERAC e-Transfers;
  • add an INTERAC e-Transfer recipient directly from your mobile device contact list;
  • pay bills and set up bill payees;
  • make immediate, future-dated and recurring transfers and payments;
  • set up, view and delete scheduled transfers and bill payments;
  • get Direct Alerts; and
  • Deposit Anywhere™

Benefits of the Bay Credit Union Mobile App include:

  • no new passwords or personal access questions to remember – all login information is the same as your BCU online information;
  • the unique Quickview feature allows you fast access to your accounts, without having to login;
  • easy to understand and navigate;
  • quick links buttons and menus; and
  • it's free to download!
What you need to activate?

You need to set up your Online Banking in the branch before you will be able to access your account online through our website or the mobile banking app.

Front-line staff will be happy to assist you.

 

Security

Your security is our priority! The Bay Credit Union Mobile App uses strict security measures, including increased authentication in order to achieve maximum protection.

 

Direct Alerts

Guard against online fraud

Direct Alerts let you know when important changes have been made to your information in BCU Online Banking. These Alerts add additional protection allowing you to identify and report potential fraudulent activity as soon as it happens.

You will be notified when:

·         a new bill payee is added to your list of vendors;

·         an INTERAC e-Transfer recipient has been added;

·         your Personal Access Code (PAC) is changed via online banking;

·         you are locked out of BCU Online Banking after 3 attempts to log in; and

·         your BCU account has been logged into.

Direct Alerts can be sent as a text message to your mobile device, as an email to your email address, or both. You can review the last 30 days of Alerts' history in Online Banking. Just click on the View Alerts History link on the Message and Alerts tab. You can also manage your alerts by editing the contact information, account nicknames, or choosing different Alerts to be received. You’ll find all of these functions under the Manage Alerts Contacts and Mobile Nicknames tab.

Register for Direct Alerts

Registering for Direct Alerts is easy.

  1. Login to BCU Online Banking.
  2. Click Messages and Alerts tab and then click Get Started Today.
  3. Select an alert under “Security Alerts.”
  4. You will be asked to accept the Alerts Agreement before you can complete your  registration.
  5. Add an email contact, phone contact (or both) and follow the instructions received in the confirmation email or text. If you sign up to receive texts you will receive a one-time pass code on your mobile device. This needs to be entered into Online Banking to proceed with registration.
  6. If you’d like to change account nicknames, choose Manage Alerts Contacts and Mobile Nicknames and then Edit Nicknames. Remember to click on Submit when you are finished.
Please Note: Due to potential carrier and internet service interruptions, it cannot be guaranteed that you will receive the alerts. If you have any concerns about your accounts, please visit the View Alerts History link on the Message and Alerts tab.
Paperless and e-statements

Go paperless! We offer digital e-statements through our Online Banking available for download. Access up to 7 years of statements and documents electronically. All for free!